Unisys Recruitment 2023 | Unisys Eligibility Criteria, Responsibilities, Description, Online Application etc.: Unisys has published the latest job openings 2023 hiring freshers and experienced candidates for Service Desk Associate position for Bangalore location. Eligible and Interested candidates having A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch) Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.), Operating Systems, Hardware, Networking and MS Applications can apply online using the direct link given below. Go through all the details like- Eligibility/ Experience/ Responsibilities/ Professional skills etc. before making an online application for Unisys Recruitment 2023 for Service Desk Associate freshers and exp. candidates for Bangalore location.
Unisys Recruitment 2023: Hiring for Service Desk Associate Position- Bangalore location, Details:
Job Profile: Service Desk Associate – Fresher, International Voice Support
Degree Required: Engineering or Non-Engineering Graduates
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Batch Eligible: 2021 and 2022 Batch (Freshers and experienced candidates)
Job location: Bangalore
Position Overview for Service Desk Associate:
The primary role of a service desk associate is to answer customer requests for assistance by email, chat, web or over the phone. This role is crucial to ensuring customer requirements are met in terms of communication, prioritising, escalating and resolving incidents and requests.
Responsibilities for Unisys Recruitment 2023:
- First point of contact for all end user reported issues or requests
- Typically provides technical support for Internal and External customers
- Responsible for providing the first-line of telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees
- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
- Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
- Escalates complex problems to the Remote Support Engineering staff or Field Engineering
- Maintains call quality and response times as per the agreed SLA’s. Maintains records of calls and ensure all cases are updated in the system
- Support multiple clients through customer service professionalism and insight
You will be successful in this role if you have:
- Excellent verbal and written communication.
- Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
- Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
- Multitasking and coordination skills
- Excellent judgment skills to be able to properly evaluate situations and immediately provide effective solutions
- Willingness and ability to work in shifts (24 x 7)
Minimum Education Required for Unisys Recruitment 2023:
- A minimum qualification any Engineering or Non-Engineering Graduates (2021 and 2022 Batch)
- Education, training and/or relevant experience equivalent to the completion of a relevant certificate course and/or relevant experience in Information Technology service delivery Relevant IT qualifications to a tertiary level
Apply Before the link expires for Unisys Recruitment 2023.
Apply Online link- Click Here to Apply for Service Desk Associate Position.
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