Sophos Technologies Off-Campus 2021 Recruitment Drive for Service Desk Engineer (fresher) : Sophos Technologies has published the latest jobs openings for fresher and experienced candidates for Service Desk Engineer position for Across India location. Eligible and Interested candidates having B.Tech/ B.E. Degree in the related fields and 1 to 3 years of experience in the related fields can apply online for Sophos Technologies Service Desk Engineer Off-Campus 2021 Recruitment openings using the direct link given below. Other details like- Eligibility/ Job Responsibilities/ Job Profile/ Job location/ Experience Details/ Professional skills etc. for Sophos Technologies Service Desk Engineer jobs openings 2021 is given below. Job seekers are advised to read all the details before making an online applications for Sophos Technologies Service Desk Engineer jobs openings 2021 for fresher candidates for Across India location.
Sophos Technologies Service Desk Engineer Recruitment 2021 | Freshers Apply Online Now |
Job Profile & Company Details
|Service Desk Engineer
|B.Tech/ B.E. Degree in the related fields.
|2019, 2020 and 2021 Batch candidates are eligible.
|Across India ||
|Not Specified. >>>>>||
|1 to 3 years of experience in the related fields.
|Interview/ GD/ Technical || HR Discussion
Last Date to Apply– Apply Online for Sophos Technologies Service Desk Engineer jobs openings 2021 ASAP using the direct link given below.
Responsibilities & Skills Required
|Latest Fresher Jobs
|Internship for Freshers
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|Online Technical Courses
|Jobs for 2020 Batch
|Jobs for 2021 Batch
About the Role/ Description-
- Working with customers, colleagues, and suppliers, on a variety of support environments, different infrastructure projects, operational and geographical areas your key responsibilities will include –
- Incident and service Request Management.
- This includes, but is not limited to, detection, recording, analyzing, diagnosis, and either resolutions or escalation of tickets.
- Managing through to resolutions incidents and service Requests Tickets in accordance with the Sophos incident Management Policy and Process.
- Be an effective interface between Customers, Interval Support Teams an 3rd Services Providers.
- Ensure that the appropriate escalation processes are followed in a timely manner, ensuring that high severity / Priority incidents are managed according to those standards.
- Ensure that Customers are kept fully informed and up to date with status of their incidents / requests. provide effective and timely Communications to the Business during widespread business impact.
- Ensure that all records and documents are completed in an accurate, concise and articulate way including but not limited to incident and Service Request tickets.
- Get Job Regular Updates Via Email || Follow on Twitter for Updates
- Interprets technical or procedures manual on behalf on non-technical Customers and provides routine training in normal usage of services and systems.
- Work to ensure that Sophos high security standards are proactively maintained by ensuring that Customer request are properly and appropriately validated. Additionally all agreed Security standards an Process are adhered to.
- Manage your day to day tasks effectively ensuring that work is completed according to priority an competed within the agreed Service Level Agreements (SLAs).
- Be proactive in assisting the Global Service Management Team in developing and deploying Continuous Improvement Plus for the Team and its processes.
- Ensure that all documents related to known Errors and or workaround are completed in an accurate, concise and articulate way including but not limited to incident and Service Request tickets.
- Assist Customers in making more effective use of desktop systems, products and services enabling them to increase their business value.
Eligibility & Experience Required
Skills/ Experience Required-
- Security Anti Virus, Encryption (Bit locker), awareness in password policies and Malwaer.
- Active Directory – Creating an managing users accounts, creating, and managing distribution / security groups.
- Windows – 7,8, & 10.
- Emails, MS outlook an MS Exchange 2013.
- Hands on Windows Servers – 2013.
- Basic Networking – assessing VLANs.
- One Drive and Office 365 products.
- Learn SQL/ Java/ Python & More || Follow Our LinkedIn Page
- Salesforce, Skype for Business.
- Apple hardware and product.
- Audio / Video conferencing.
- Mobile phone management.
- Microsoft Office Products.
- Hardware Laptops, Desktops, Printers, Mobile Phone, peripherals.
Imp. Documents Required-
- Updated Resume/ CV.
- Original Documents of all testimonials.
- Recent Photograph.
- Valid ID proof (Aadhar/ PAN).
Apply for Service Desk Engineer
Candidate should read Job Profile/ Experience Required/ Eligibility/ Job Location/ Professional Skills etc. carefully before making an online application for Sophos Technologies Service Desk Engineer jobs openings 2021 for fresher candidates for Across India location.
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