Freshworks Recruitment 2023 | Freshworks Eligibility Criteria, Responsibilities, Description, Online Application etc.: Freshworks has published the latest job notification 2023 Off Campus hiring freshers and experienced candidates for Customer Success Specialist position for Chennai location. Eligible and Interested candidates having Bachelor’s Degree in Computer Science + Business Education and knowledge/ experience of the related fields can apply online using the direct link given below. Go through all the details like- Eligibility/ Experience/ Responsibilities/ Professional skills etc. before making an online application for Freshworks Recruitment 2023 for Customer Success Specialist freshers and experienced candidates for Chennai location.
Freshworks Recruitment 2023: Hiring for Customer Success Specialist Position, Details:
Job Profile: Customer Success Specialist
Degree Required: Bachelor’s Degree in Computer Science + Business Education.
Salary: Not Disclosed
Job location: Chennai
Experience: Freshers and experienced.
Job Description for Freshworks Recruitment 2023
- Engage proactively with customers using the engagement model (based on customer segment) laid out.
- Understand and document customer’s business flow (for large customers) and deep understanding of use-cases.
- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases using best product-fit.
- Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping).
- Evaluate how customers manage their Freshworks product suite investment & identify efficiency and effectiveness gains (process & tools).
- Promote awareness of the latest innovations Freshworks is releasing (products/features in pipeline).
- Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer’s issues/solutions are addressed.
- Work with Program Manager (Customer Success) to derive data driven insights/intelligence to run focused and result-oriented customer engagement programs. Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention).
- Use customer management tool (Natero) (Training will be provided to get familiar).
- Implement and support compliance to Freshworks compliance and information security processes.
Qualifications for Freshworks Recruitment 2023
- Proven track record of establishing themselves as a strategic trusted advisor to clients.
- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels.
- Very Strong written and verbal presentation/communication skills (ESSENTIAL).
- Self-starter who can own ongoing customer success of both large and small clients.
- Ability to report and share client’s status on a timely/pre-defined interval.
- Bachelor’s Degree in Computer Science + Business Education preferred.
Apply Before the link expires for Freshworks Recruitment 2023.
Apply Online link- Click Here to Apply for Customer Success Specialist Position.
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