Emprego Solutions Off-Campus 2021 | Technical Support Executive (fresher) | B.Tech/ BCA/ B.Sc Degree | Apply Online

Emprego Solutions Off-Campus 2021 Recruitment Drive for Technical Support Executive : Emprego Solutions has published the latest jobs openings 2021 for fresher and experienced candidates for Technical Support Executive position for Delhi NCR location. Eligible and Interested candidates having B Tech – CS / IT or BCA or BSC – CS/IT and 0.5 to 3 years of professional experience working in an international BPO with a Technical Support Team can apply online for Emprego Solutions Technical Support Executive Off-campus 2021 Recruitment openings using the direct link given below. Other details like- Eligibility/ Job Responsibilities/ Job Profile/ Job location/ Experience Details/ Professional skills etc. for Emprego Solutions Technical Support Executive jobs openings 2021 is given below. Job seekers are advised to read all the details before making an online applications for Emprego Solutions Technical Support Executive jobs openings 2021 for fresher and experienced candidates for Delhi-NCR location.

Job Profile & Company Details

Last Date to Apply– Apply Online for Emprego Solutions Technical Support Executive jobs openings 2021 ASAP using the direct link given below.

Responsibilities & Skills Required

About the Role/ Description-

• Troubleshoot tier 1 and / or tier 2 support requests via phone and web-based ticketing system.
• Use knowledge of web-based applications and networking to troubleshoot and resolve client issues.
• Perform tests to isolate the source of issues.
• Escalate issues to the Technical team when necessary.
• Liaise with all related teams and departments to ensure customer satisfaction.
• Verify technical fixes from the Technical team/
• Use remote desktop sharing application to assist end-users and resolve issues.
• Provide efficient and timely support to customers across geographies.
• Get Job Regular Updates Via Email || Follow on Twitter for Updates
• Adhere to processes defined for case logging via Salesforce of other tools as mandated.
• Proactively conduct account reviews of select customers on a regular basis to review service needs and usage trends.
• Contribute positively to company standards of NPS-customer satisfaction tracking metrics.

Eligibility & Experience Required

Skills/ Experience Required-

• B Tech – CS / IT or BCA or BSC – CS/IT.
• Processes 0.5 to 3 years of professional experience working in an international BPO with a Technical Support Team.
• Flexible with shift timings to support customers across geographies.
• Excellent with written and verbal communication.
• Passionate about Technical support.
• Industry Type – IT Services & Consulting.
• Functional Area – IT Hardware, Technical Support, Telecom Engineering.
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• Role – Customer Support Engineering / Technician.
• Employment Type – Full Time, Permanent.
• Education – B. SC in computers, B. Tech / B. E. in Computers, BCA in Computers.
• Any Postgraduate.
• Doctorate Not Required.
• Technical support Associate / Global Support Associate.
• L1
• 5 days working 3 Rotational off.
• Rotational Shifts
• 1 side cab / Shuttle service (in odd hours).

Imp. Documents Required-

• Updated Resume/ CV.
• Original Documents of all testimonials.
• Recent Photograph.
• Valid ID proof (Aadhar/ PAN).

Apply for Support Executive jobs

Candidate should read Job Profile/ Experience Required/ Eligibility/ Job Location/ Professional Skills etc. carefully before making an online application for Emprego Solutions Technical Support Executive jobs openings 2021 for fresher and experienced candidates for Delhi-NCR location.

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