Concentrix Recruitment 2023: Hiring Representative, Operations Freshers (Graduate / UG), Bhubaneswar Jobs


Concentrix Recruitment 2023 | Concentrix Eligibility Criteria, Responsibilities, Description, Online Application etc.: Concentrix has published the latest job openings 2023 hiring freshers and experienced candidates for Representative, Operations position for Bhubaneswar location. Eligible and Interested candidates having Graduate / Undergraduate in any discipline (may vary basis the job requirement) and knowledge/ experience of the related fields/ technologies can apply online using the direct link given below. Go through all the details like- Eligibility/ Experience/ Responsibilities/ Professional skills etc. before making an online application for Concentrix Recruitment 2023 for Representative, Operations freshers and experienced candidates for Bhubaneswar location.

Concentrix Recruitment 2023: Hiring for Representative, Operations Position- Bhubaneswar location, Details:

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Job Profile: Representative, Operations

Degree Required: Graduate / Undergraduate in any discipline (may vary basis the job requirement).

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Job location: Bhubaneswar

Experience: Freshers and experienced candidates are eligible.

Job Description for Concentrix Recruitment 2023:

The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client’s product or services.

Experience – Fresher or any experience

  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
  • Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Maintain basic knowledge of client products and/or services
  • Prepare complete and accurate work including appropriately notating accounts as required
  • Participate in activities designed to improve customer satisfaction and business performance
  • Offer additional products and/or services
  • Track, document and retrieve information in call tracking database
  • Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile for Concentrix Recruitment 2023:

  • Graduate / Undergraduate in any discipline (may vary basis the job requirement)
  • Courteous with strong customer service orientation
  • Strong computer navigation skills and PC Knowledge
  • Ability to effectively communicate, both written and verbally
  • Dependable with strong attention to detail
  • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
  • Tolerance for repetitive work in a fast-paced, high production work environment
  • Ability to work as a team member, as well as independently
  • Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
  • Ability to rotate shifts, as needed
  • Based on location and/or program, additional experience/skills may be required
  • Confirm customer understanding of the solution and provide additional customer education as needed
  • Demonstrate strong probing and problem-solving skills
  • Should be able to handle complex queries from customer and resolve the same independently

Apply Before the link expires for Concentrix Recruitment 2023.

Apply Online link- Click Here to Apply for Representative, Operations Position.

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