Capgemini Off Campus Drive 2023 | Capgemini Eligibility Criteria, Responsibilities, Description, Online Application etc.: Capgemini has published the latest job openings 2023 hiring freshers and experienced candidates for Provisioning Support Analyst position for Mumbai location. Eligible and Interested candidates having a Bachelor’s Degree/ Graduation in the related fields and knowledge/ experience of the related fields/ technologies can apply online using the direct link given below. Go through all the details like- Eligibility/ Experience/ Responsibilities/ Professional skills etc. before making an online application for Capgemini Off Campus Drive 2023 for Provisioning Support Analyst freshers and experienced candidates for Mumbai location.
Capgemini Off Campus Drive 2023: Hiring for Provisioning Support Analyst Position- Mumbai, Details:
Job Profile: Provisioning Support Analyst
Degree Required: Bachelor’s Degree/ Graduation in the related fields.
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Job location: Mumbai
Experience: Freshers and experienced candidates are eligible.
Job Description for Capgemini Off Campus Drive:
- Handling Service Now tickets incidents and requests by properly analyzing the details and taking appropriate action.
- Ensuring that incidents and requests are resolved above SLA with a min of 96 Extracting data from the asset database and Service Now tool and preparing timely accurate reports.
- Preparing and maintaining detailed process documentations as and when required and updating the same on a regular basis Assisting depot tech in getting in touch with other resolving teams as part of provisioning.
- Highlighting outages to incident management which hampers teams productivity and daily business Not needed Attend weekly conference calls meetings with various teams to provide provisioning reclaim status.
- Experience of handling tickets on a Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now or any of the recognized ticketing systems.
- Knowledge of asset management is an added advantage Understanding of the IT Service Management concepts such as SLA OLA etc .
- Excellent knowledge experience on MS Excel analysis and reporting with the use of formulas functions etc.
- Excellent spoken and written communication skills as the job role involves closely coordinating with the on shore teams clients and users based in UK and North America on a daily basis Should be able to prioritize tasks based on the impact and urgency.
- Mandatory requirement to work rotational shifts North South America time zones Must work IST night shifts .
- Take complete ownership of the task at hand and adhere to agreed timelines Willingness to learn and innovate to improve process efficiency
Primary Skill for Capgemini Off Campus Drive
- Service Now tickets incidents.
- Ticket Management tool BMC Remedy HP IT Service Manager Ser vice Now
Secondary Skill
- MS Excel analysis and reporting
Apply Before the link expires for Capgemini Off Campus Drive 2023.
Apply Online link- Click Here to Apply for Provisioning Support Analyst Position.
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