Wipro looking to Hire Freshers As- Financial Analyst, Gurugram location

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Wipro looking to Hire Freshers As- Financial Analyst Details:

About the Company: 

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. A company recognized globally for its comprehensive portfolio of services, strong commitment to sustainability and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries.

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Job Profile: Financial Analyst

Degree Required: Bachelor’s Degree

Salary: Not Specified.

Job location: Gurugram

Experience: Freshers and Experienced.

Role Purpose

  • The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs.
  • Support process by managing transactions as per required quality standards
  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
  • Update own availability in the RAVE system to ensure productivity of the process.

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.
  • Assist clients with navigating around product menus and facilitate better understanding of product features.
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner.

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

  • Undertake product trainings to stay current with product features, changes and updates.
  • Enroll in product specific and any other trainings per client requirements/recommendations.
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client.

Lists the competencies required to perform this role effectively:

  • Process Knowledge – Knowledge of assigned process, tools andsystems – Foundation to Competent.
  • Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.
  • Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.
  • Applies the competency in all situations and is serves as a guide to others as well.
  • Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized with in the entire organization.

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