Volvo Group Recruitment 2023: Hiring Application Support Fresher (Bachelor Degree), Bangalore- Apply Online
Volvo Group Recruitment Drive 2023 : The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
Company Details and Profile Overview
|Organization Name||Volvo Group|
|Job Profile/ Type||Application Support || Full-Time/ Internship.|
|Qualification Required||Bachelor’s degree in computer science or related field.|
|Join WhatsApp | Telegram||Join WhatsApp Groups || Telegram Channel link|
|Working Location||Bangalore, India location.|
|Target Batch||Not Specified.|
|Experience Required||0-2 years of Technical Support/Application support experience.|
Responsibilities & Job Description Details
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- Monitor VGCS Applications and Solution services.
- Be available and communicate with end users via telephone and email.
- Respond to and handle calls by phone or email in a professional and efficient manner.
- Attend to functional and technical questions and issues that arise within the applications supported.
- Register and diagnose every call/mail in case management tool by following predefined policies and procedures.
- Follow up and seek solutions for application issues – follow ups with End users, Business and with different support teams.
- Be responsible for effectively and efficiently managing the relationship with end users.
- Follow defined escalation path for unresolved issues.
- Take necessary actions to expedite the resolution process.
- Provide or communicate the appropriate solution to the customer in a timely manner.
- Adhere to predefines SLAs.
Eligibility, Experience/ Professional Skills
- Bachelor’s degree in computer science or related field.
- Excellent spoken and written skill in English.
- 0-2 years of Technical Support/Application support experience.
- Working knowledge on executing/writing basic SQL queries.
- Basic programming skills in any technology.
- Open to work in shifts – 24×7.
- Excellent communication, phone etiquettes and interpersonal skills.
- Self-initiative, pro-active, hardworking, good attitude and be a team player.
How to Apply for Volvo Group Recruitment
Eligible candidates can apply online online for this recruitment drive asap.
Apply Link– Click Here to Apply
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